Hostme SAS

Privacy Policy of Hostme.com.co

Privacy Policy - Hostme.com.co

Effective Date: October 2025

1. Purpose

At Hostme SAS, we value your privacy and are committed to protecting your personal data in accordance with the laws of the Republic of Colombia, particularly Law 1581 of 2012, Decree 1377 of 2013, and other related regulations. This policy explains how we collect, use, store, and protect the information you share with us through our website www.hostme.com.co and our associated digital platforms.

2. Data Controller

Hostme SAS
NIT: 901.623.266-0
Address: Bucaramanga, Santander, Colombia
Email: contacto@hostme.com.co
Phone: +57 315 827 7713

3. Personal Data We Collect

We may collect and process the following personal data:

  • Full name
  • Identification document number
  • Email address and phone number
  • Payment and billing details
  • Property information for hosts
  • Preferences and booking history for guests
  • Cookies and navigation data when using our website

4. Purpose of Processing

Your personal data will be used for the following purposes:

  • To manage reservations, property listings, and customer service requests.
  • To process payments and issue invoices.
  • To improve our services, communications, and user experience.
  • To send commercial or promotional information (when previously authorized).
  • To comply with legal or contractual obligations.

5. Rights of Data Subjects

As a user, you have the right to:

  • Access, update, or correct your personal data.
  • Request proof of authorization for data processing.
  • Be informed about the use of your data.
  • File complaints with the Superintendence of Industry and Commerce (SIC) for violations of data protection laws.
  • Revoke your consent and/or request deletion of your data when appropriate.

6. Security Measures

Hostme SAS implements administrative, technical, and physical security measures to protect your data against unauthorized access, loss, or alteration. However, users are responsible for maintaining the confidentiality of their login credentials and for the use of our platforms.

7. Data Retention

Personal data will be retained only for the period necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or until you exercise your right to deletion, as applicable.

8. International Data Transfers

Hostme SAS may transfer personal data to third parties or service providers located abroad, ensuring that adequate levels of data protection are maintained in accordance with Colombian regulations.

9. Updates to This Policy

Hostme SAS reserves the right to modify this privacy policy at any time. Updates will be published on our website with the date of the latest revision.

10. Contact Information

For inquiries, complaints, or to exercise your rights under this policy, please contact us via email at contacto@hostme.com.co.

Hostme SAS appreciates your trust and is committed to protecting your information responsibly and transparently.