Privacy Policy of Hostme.com.co

Privacy Policy of Hostme.com.co

At HOSTME S.A.S. (hereinafter, "Hostme", "we", or "our platform"), we value your trust and are committed to protecting your personal data. This policy explains how we collect, use, and care for your information when you use Hostme.com.co (the "Platform").

1. Who is responsible for your data?

We are HOSTME S.A.S., identified with NIT 901760687-8 and located at Calle 37 # 24-49, Oficina 1701, Bucaramanga, Colombia. We are responsible for treating your data securely and in accordance with the law.

2. What information do we collect?

Depending on how you interact with us, we may collect:

• Basic data: Name, email, phone number, and password (upon registration).
• Profile: Address, photo, or preferences (if you choose to share them).
• Transactions: Reservation details, payments, and history.
• Communications: Messages with other users or our team.
• Platform usage: Pages visited, searches, and connection time.
• Technical data: IP address, browser type, and device (to improve your experience).

3. How do we use your data?

Your data helps us to:

• Provide the service: Manage reservations, payments, and address your requests.
• Personalize your experience: Show you options tailored to your interests.
• Communicate with you: Send important information about your account or news (if you authorize us).
• Improve the Platform: Analyze trends and develop new features.
• Comply with the law: Attend to legal requirements and prevent fraud.

4. With whom do we share your information?

Your data may be shared with:

• Other users: Only what is necessary to complete reservations (e.g., contact between guests and hosts).
• Trusted providers: Companies that support us in payments, analysis, or marketing (under strict confidentiality agreements).
• Authorities: If required by law or to protect legitimate rights.

In the event of a merger or sale of the company, your data may be transferred as part of the process, always respecting this policy.

5. How long do we keep your data?

We keep it as long as you are an active user or as necessary to fulfill the described purposes, legal obligations, or resolve disputes.

6. Your rights

In accordance with Law 1581 of 2012 (Colombia), you can:

• Access, correct, or delete your data.
• Object to certain uses (e.g., advertising).
• Request portability of your information.
• Withdraw your consent (where applicable).

To exercise these rights, write to us at gerencia@hostme.com.co. We will respond within a reasonable period.

7. Security of your data

We implement technical and administrative measures to protect your information, such as:

• Data encryption.
• Restricted access.
• Constant monitoring.

8. International transfers

If your data must be processed outside of Colombia, we guarantee that it will be done with equivalent protection standards.

9. Updates to this policy

We may modify it occasionally. We will notify you of significant changes through the Platform or by email. Your continued use implies acceptance of the new terms.

10. Contact

Questions or concerns? Write to us at:

HOSTME S.A.S.
Calle 37 # 24-49, Oficina 1701
Bucaramanga, Santander, Colombia
Email: gerencia@hostme.com.co